Overview of ISO/IEC 20000-1:2018 Certification
ISO/IEC 20000-1:2018 is the international standard for IT service management. Managed service providers, cloud hosts and captive IT teams use it to prove that service levels, incidents, changes and capacity are planned and measured.
Key Benefits for Your Business
- Documented service catalogue with measurable SLAs
- Structured incident, problem and change management
- Higher client confidence in managed service contracts
- Clear capacity, availability and continuity planning
- Complements ISO 27001 for a complete IT governance stack
Industries We Support
managed service providers, cloud and hosting companies, BPO IT teams, system integrators and captive IT centres and more. Our team will tailor the documentation to your operations.
Documents You Will Need
- Company registration and service scope
- Service catalogue and SLA documents
- Incident, problem and change management records
- Capacity, availability and continuity plans
- Customer satisfaction and service review reports
How the Certification Works with SR Certifications
- 🔍 Free Gap AnalysisOur auditors review your current processes and identify what is needed to meet the standard.
- 📄 Documentation & ImplementationPolicies, manuals, SOPs and formats are prepared and implemented with your team.
- 🎓 Awareness TrainingManagement and staff training builds understanding of the new system and their roles.
- ✅ Internal Audit & Corrective ActionA practice audit is conducted and findings are closed before the certification audit.
- 🏆 Certification Audit & CertificateThe accredited registrar audits your site and the certificate is issued and validated.
Frequently Asked Questions
Who needs ISO 20000-1 certification?
IT service providers, cloud and hosting companies and internal IT departments that must demonstrate service reliability to clients or management.
Is ISO 20000-1 the same as ITIL?
No. ITIL is a best-practice framework, while ISO 20000-1 is an auditable standard that defines requirements for the service management system.
Can ISO 20000-1 be integrated with ISO 27001?
Yes. Service management and information security controls share many processes and are commonly certified together.
